VIP Packages details subject to change without notice. All VIP packages are NONTRANSFERABLE; NO NAME CHANGES will be permitted under any circumstances; NO REFUNDS or EXCHANGES; all sales are final. You will receive an email 2-3 days prior to the performance date with instructions for your VIP Experience. VIP merchandise items will be shipped directly to the address you provide with your order after the show has concluded. Please note this offer is not valid for tickets purchased via Fan to Fan Resale. By participating in any event with Backstreet Boys, you hereby agree that your name, photographic and/or video image, and voice may be used in any media, whether now known or hereafter invented, throughout the world for any purpose whatsoever.